Privacy Policy - HealthKartZoon | Better Health Starts With the Right Guidance

Our Commitment to Your Privacy

HealthKartZoon ("we," "our," or "us") is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our health support services.

We understand the sensitive nature of health-related information and have implemented strict protocols to ensure your data remains confidential and secure.

Information We Collect

Personal Information

When you contact us for support, we may collect the following information:

Contact Information: Your name, phone number, email address, and location
Health Information: Details about your health concerns, symptoms, and wellness goals
Communication Preferences: Your preferred method of contact and communication
Technical Information: IP address, browser type, and device information when you visit our website

How We Collect Information

We collect information through:

Direct interactions when you contact us via phone, text, WhatsApp, Telegram, or our contact form
Automated technologies when you browse our website
Third-party sources with your consent

How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
To provide personalized health support and guidance	Performance of contract
To communicate with you about your health concerns	Legitimate interest
To improve our services and user experience	Legitimate interest
To comply with legal obligations	Legal compliance
To protect our rights and prevent fraud	Legitimate interest

Important Note

We do not use your personal health information for marketing purposes without your explicit consent. Your health information is used solely to provide you with the support and guidance you request.

Information Sharing and Disclosure

We value your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

When We May Share Your Information

With Your Consent: We may share information when you explicitly authorize us to do so
Service Providers: We may share information with trusted third parties who assist us in operating our website and providing services, subject to strict confidentiality agreements
Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property
Medical Emergencies: In case of a medical emergency where your health or safety is at risk, we may share necessary information with emergency services

Strict Confidentiality

All our support specialists and service providers are bound by strict confidentiality agreements. Your health information is never discussed or shared outside of necessary support contexts.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure communication channels for all health-related discussions
Regular training for our team on privacy and data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Active Client Information: Retained for the duration of our support relationship and for 7 years thereafter for legal and regulatory purposes
Inquiry Information: Retained for 2 years for follow-up purposes if you don't become an active client
Website Analytics: Retained for 26 months

After the retention period expires, we securely delete or anonymize your personal information.

Your Rights and Choices

You have certain rights regarding your personal information:

Your Privacy Rights

Right to Access: You can request copies of your personal information
Right to Rectification: You can request that we correct any information you believe is inaccurate
Right to Erasure: You can request that we erase your personal information, under certain conditions
Right to Restrict Processing: You can request that we restrict the processing of your personal information
Right to Object to Processing: You can object to our processing of your personal information
Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Preference Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

HealthKartZoon Privacy Team

Email: privacy@healthkartzoon.com

Phone: +1 (781) 818-5319

Address: U.S. Based Support Nationwide

We take all privacy concerns seriously and will respond to your inquiry promptly.

Last Updated: December 1, 2023